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Posted on: 11/5/2010
PRIMA Endorses Best Practices for 9-1-1 Call Centers

PRIMA Endorses Best Practices for 9-1-1 Call Centers

Promoted by the National Center for Missing & Exploited Children


Alexandria, VA, November 2, 2010—The Public Risk Management Association (PRIMA) today announced a partnership with the National Center for Missing and Exploited Children (NCMEC) to endorse its 9-1-1 Call Center Partner Program, which recognizes agencies that adopt best practices for handling 9-1-1 calls involving missing and/or sexually exploited children.  


To promote the adoption of these best practices, PRIMA has agreed to endorse the ANSI standard 1.101.2-2010 with the hope of increasing its adoption by public entities throughout the United States.


“By endorsing this program, PRIMA is recognizing the link between the success of a program to increase child safety and a reduction in risk to public entities that operate 9-1-1 centers,” said Lisa Lopinsky, CAE, PRIMA executive director. “A partnership with NCMEC was an obvious choice because many of our members operate 9-1-1 centers and the extensive work NCMEC has done establishing this standard will benefit those entities; as well as to increase the likelihood of a positive outcome when a child is in danger.  Our goal is to help NCMEC garner more participation in this important program.” 


Every 9-1-1 call center must have in place policies and training to help ensure every missing and sexually exploited child is given the best chance to be found alive and unharmed.


As part of this partnership, PRIMA will work to educate its members on how to become a NCMEC 9-1-1 Call Center Partner in order to obtain the skills and resources needed to respond to calls about missing and/or exploited children. Learn how to become a 9-1-1 Partner at


Representatives from NCMEC will participate in PRIMA’s Annual Conference in Portland, Ore., in June 2011, as part of this initiative.




The Association’s mission is to promote effective risk management in the public interest as an essential component of public administration. Headquartered in Alexandria, VA, PRIMA is the largest risk management association dedicated solely to the practice of risk management in the public sector. PRIMA’s membership is made up of nearly 2,000 entities in over 1,800 jurisdictions.



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